# intensoud

> Public Help Center articles for intensoud.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [What is Intense Oud?](https://support.intenseoud.com/en-US/about-intense-oud-2613947.md): Intense Oud is more than just a fragrance retailer, it’s a movement redefining how the world experiences Middle Eastern perfumery. Founded in Chicago, Intense Oud pioneered the introduction of authentic Arabian and Oriental fragrances to the U.S. mar
- [Are Intense Oud Fragrances Genuine?](https://support.intenseoud.com/en-US/are-intense-oud-fragrances-genuine-2614189.md): At Intense Oud, authenticity is at the heart of everything we do. We proudly offer 100% genuine Middle Eastern perfumes, Arabian fragrances, and luxury beauty products — all sourced directly from reputable brands. We do not sell imitations, fakes, or
- [Legal Disclaimer](https://support.intenseoud.com/en-US/legal-disclaimer-2613959.md): By using this website, you acknowledge and agree to our Terms of Service. We are not responsible for any typographical errors, omissions, or inaccuracies that may appear on this website. All information, prices, and discounts are subject to change wi
- [Intense Oud Shipping Information](https://support.intenseoud.com/en-US/intense-oud-shipping-information-2614597.md): At Intense Oud, we take pride in offering a fast and seamless delivery experience for all our customers. Whether you’re ordering our authentic Middle Eastern fragrances or exclusive perfume collections, your order is processed with care and shipped a
- [Can I Change My Delivery Address After Shipping?](https://support.intenseoud.com/en-US/can-i-change-my-delivery-address-after-shipping-2614599.md): At Intense Oud, we strive to ensure that your order reaches you quickly and securely. Once your order has been shipped, our team can no longer make changes to the delivery address, as the package is already in transit with the carrier. However, you m
- [What should I do if my order was shipped to the wrong address?📦❓](https://support.intenseoud.com/en-US/what-should-i-do-if-my-order-was-shipped-to-the-wrong-address-749441.md): If your order was shipped to the incorrect address, please contact our customer support team. They will provide you with a link to a form that needs to be filled out to address the issue. Once you have completed the form, kindly inform us, and we wil
- [How can I repurchase an out-of-stock item?](https://support.intenseoud.com/en-US/how-can-i-repurchase-an-out-of-stock-item-758627.md): If an item is out of stock on our website, you may still be able to purchase it by calling us directly within the provided time range. In the case that no more items are available, we will inform you when the product will be restocked.
- [Why was my order cancelled?](https://support.intenseoud.com/en-US/why-was-my-order-cancelled-758626.md): Your order may be cancelled due to an inability to ship to the provided address or if the order has been identified as potentially fraudulent. In both cases, we will reach out to communicate the issue.
- [What should I do if my order item is damaged upon arrival?](https://support.intenseoud.com/en-US/what-should-i-do-if-my-order-item-is-damaged-upon-arrival-758619.md): If an item in your order arrives damaged, please contact us to inform us of the damage. You can then request either a refund or a replacement for the damaged item.
- [What steps should I take if my order says delivered but I didn't receive it?](https://support.intenseoud.com/en-US/what-steps-should-i-take-if-my-order-says-delivered-but-i-didnt-receive-it-758617.md): In the case that your order's status is marked as 'delivered' but you have not received it, please check with your local post office as there may be a delay in delivery. If the item is not received within 3 business days, inform us so we can assist f
- [How can I track my package?](https://support.intenseoud.com/en-US/how-can-i-track-my-package-758624.md): Your package can be tracked by using the tracking information provided. We will send you an order confirmation along with a tracking link so you can follow your package right to your door.
- [How can I get updates on product availability?](https://support.intenseoud.com/en-US/how-can-i-get-updates-on-product-availability-758679.md): If you are interested in a product that is currently out of stock, you can contact our customer service to request to be informed once the product is back in stock. We value your interest in our products and will certainly notify you as soon as the d
- [How do I initiate repurchasing a product?](https://support.intenseoud.com/en-US/how-do-i-initiate-repurchasing-a-product-758680.md): To repurchase a product, simply visit our website at the provided URL and select the items you wish to buy. If you need any assistance with making a purchase or have any questions, our customer service is here to help.
- [Can I get recommendations for the best smelling fragrance to purchase?](https://support.intenseoud.com/en-US/can-i-get-recommendations-for-the-best-smelling-fragrance-to-purchase-758681.md): Absolutely! Feel free to contact us for more recommendations or if you have any other preferences in mind.
- [Can I return/replace an item?](https://support.intenseoud.com/en-US/can-i-returnreplace-an-item-208151.md): Return Policy Guideline for Perfumes. At Intense Oud, we value customer satisfaction and strive to provide you with the highest quality products. In the event that you are not completely satisfied with your perfume purchase, we have developed the fol
- [Damaged products.](https://support.intenseoud.com/en-US/damaged-products-272623.md): Damaged products. At Intense Oud, we provide the option of replacements and refunds for damaged products. In order to initiate the process of claiming a refund or requesting a replacement for a damaged product, we kindly request that you provide us w
- [What should I do if I received the wrong item in my order?](https://support.intenseoud.com/en-US/what-should-i-do-if-i-received-the-wrong-item-in-my-order-758625.md): If you received the wrong item in your order, please reach out to us with the details. We will arrange to send you the correct item and may also provide you with a return label to send back the incorrect item.
- [What are the steps to successfully return a product?](https://support.intenseoud.com/en-US/what-are-the-steps-to-successfully-return-a-product-758628.md): To return a product, please follow these steps:. If you have further questions or need assistance, please contact our customer service.
- [What should I do if I received a damaged or defective product?](https://support.intenseoud.com/en-US/what-should-i-do-if-i-received-a-damaged-or-defective-product-758661.md): If you receive a damaged or defective product, please contact us immediately with the details of the issue. You may need to provide photos of the damage for our reference. Based on the situation, we may issue a refund or arrange for a replacement of
- [How long does it take for a refund to be processed?](https://support.intenseoud.com/en-US/how-long-does-it-take-for-a-refund-to-be-processed-758676.md): A refund can take up to 5-10 business days to be processed. The funds will be returned to the original form of payment used for the purchase.
- [Where is Intense Oud located?](https://support.intenseoud.com/en-US/where-is-intense-oud-located-205386.md): Intense Oud is proudly based in Illinois, USA, where Eastern heritage meets modern luxury. Our brand operates two signature locations that bring the Intense Oud experience to life, each designed to immerse visitors in the world of authentic Middle Ea
- [What Is Oud and Do We Only Sell Oud?](https://support.intenseoud.com/en-US/what-is-oud-and-do-we-only-sell-oud-202993.md): Oud, often called “liquid gold”, is one of the rarest and most luxurious natural ingredients in perfumery. It originates from the resinous heartwood of the Agarwood tree (Aquilaria) — a tree found mainly in Southeast Asia and the Middle East. When th
- [Are free samples available and how can I request them?](https://support.intenseoud.com/en-US/are-free-samples-available-and-how-can-i-request-them-758653.md): We do offer free samples for you to try out. If you have a particular scent in mind that you would like to sample, please let us know. To request samples, simply reach out to us with your choice of fragrances and your mailing address.
- [What is the process for collaborating or creating content for your brand?](https://support.intenseoud.com/en-US/what-is-the-process-for-collaborating-or-creating-content-for-your-brand-758655.md): If you are interested in creating content or collaborating with our brand, please send an email to our customer service address with your proposal, including your content marketing experience and examples of your previous work if available. Eligibili
- [Can you provide information on your wholesale purchasing terms?](https://support.intenseoud.com/en-US/can-you-provide-information-on-your-wholesale-purchasing-terms-758675.md): For inquiries about wholesale pricing, minimum order quantities, and requirements to establish an account for purchasing our products in bulk, please contact our customer service directly on WhatsApp at +17732324473. We would be happy to provide you