Need to inquire about the company or your order. Please feel free to reach out to us and we'd LOVE to assist you.

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INTENSE OUD 

What is Intense Oud?

Are the fragrances genuine?

Legal Disclaimer

About Us 🏢

When will I receive my order?

What is the shipping fees?

What should I do if my order was shipped to the wrong address?📦❓

Can my delivery address be changed after shipping or can I pick up my order from a local post office or collection point?

Shipping & Delivery🚚🏠

Where is Intense Oud located?

Experience Center Hours & Services

Experience Center🏢✨

What is Oud?

Types of Fragrances

Fragrances & Tips/Tricks🌸💡

Can I return/replace an item?

Damaged products.

What should I do if I received the wrong item in my order?

What are the steps to successfully return a product?

What should I do if I received a damaged or defective product?

How long does it take for a refund to be processed?

Returns & Exchanges  📦 🔙

Are free samples available and how can I request them?

Free Sample🎁🆓

What is the process for collaborating or creating content for your brand?

Collaboration👥🤝

Can you provide information on your wholesale purchasing terms?

Wholesale📦💰

How can I repurchase an out-of-stock item?

Why was my order cancelled?

What should I do if my order item is damaged upon arrival?

What steps should I take if my order says delivered but I didn't receive it?

How can I track my package?

How can I get updates on product availability?

How do I initiate repurchasing a product?

Can I get recommendations for the best smelling fragrance to purchase?

Order-Related Questions❓ 📦

Find out the answers to your queries and issues regarding shipping & delivery.

Find out all the information about our physical outlet in Chicago.

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